Privacy Policy

PRIVACY POLICY

Last Updated: 01.06.2026 At Paw-Friends ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our products.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. WHO WE ARE

Website: https://paw-friends.uk/

Business Name: Paw-Friends

Contact Email: support.pawfriends.uk@gmail.com

2. INFORMATION WE COLLECT

When you visit our website, we may collect certain information automatically, including:

IP address
Browser type and version
Device information
Time zone
Pages visited
Products viewed
Referral sources
Website usage data

When you place an order, we may collect:

Full name
Billing address
Shipping address
Email address
Phone number
Payment information
Order history

3. HOW WE USE YOUR INFORMATION

We use your information to:

Process and fulfill orders
Provide customer support
Deliver products and services
Prevent fraud and unauthorized transactions
Improve our website and customer experience
Communicate order updates
Comply with legal obligations

4. PAYMENT PROCESSING

Payments on our website may be processed through:

Shopify Payments
PayPal
Klarna

These providers process payment information according to their own privacy policies. Paw-Friends does not store full payment card details on its servers.

5. SHOPIFY

Our online store is hosted by Shopify Inc.

Shopify provides the e-commerce platform that allows us to sell our products and services. Your data may be stored through Shopify's secure servers and databases.

For more information:

https://www.shopify.com/legal/privacy

6. META PIXEL AND ADVERTISING

We may use Meta Pixel and related technologies to better understand website activity and improve our advertising performance.

This may allow us to:

Measure advertising effectiveness
Show relevant advertisements
Understand customer interactions

Information collected may be shared with Meta Platforms in accordance with their privacy practices.

Learn more:

https://www.facebook.com/privacy/policy/

7. COOKIES

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember preferences
Maintain shopping cart functionality
Analyze website performance
Improve advertising relevance

You may disable cookies through your browser settings. However, certain website functions may not operate properly.

8. SHARING OF INFORMATION

We do not sell your personal information.

We may share information with trusted service providers solely for the purpose of operating our business, including:

Shopify
Payment processors
Shipping providers
Customer support providers
Marketing and analytics services

We may also disclose information when required by law.

9. DATA RETENTION

We retain personal information only for as long as necessary to:

Fulfill orders
Meet legal obligations
Resolve disputes
Enforce agreements

10. YOUR RIGHTS

Depending on applicable laws, including the UK GDPR, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request data portability

To exercise any of these rights, please contact us using the details provided below.

11. DATA SECURITY

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no online transmission or storage system can be guaranteed to be 100% secure.

12. CHILDREN'S PRIVACY

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.

Changes will become effective immediately upon posting on this page.

We encourage you to review this page periodically.

14. CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Paw-Friends

Email: support.pawfriends.uk@gmail.com